Privacy Policy
This Privacy Policy describes how Monuo Chemical (Monuo Chem) (“we”, “us”, or “our”) collects, uses, and protects information when you visit monuochem.com or contact us about our plant extracts, amino acids, peptides, and custom synthesis products.
Company: Monuo Chemical
Address: NO.23, Xizhan Road, Jinshui District, Zhengzhou City, China
Email: info@monuochem.com
Phone: +86 371 63618608
Information We Collect
- Contact and inquiry data you submit through our quote / contact forms (such as name, email, country, company, product or CAS number of interest, and message content).
- Technical data commonly collected by websites and hosting/security tools (IP address, browser type, device information, pages visited, and approximate location).
- Business correspondence if you email or call us regarding samples, quotations, documentation (COA/SDS), or orders.
How We Use Information
- To respond to product inquiries, quotations, sample requests, and technical questions.
- To prepare commercial offers, order handling, shipping coordination, and after-sales support.
- To improve website performance, security, and content relevance.
- To comply with applicable legal, export-control, and accounting obligations.
Legal Basis / Nature of Processing
We process personal data mainly to take steps at your request before entering a contract, to perform a contract, to pursue legitimate business interests (B2B customer communication and website security), or where required by law.
Sharing of Information
We do not sell personal information. We may share limited data with trusted service providers who support our operations (for example hosting, email delivery, IT security, logistics, or payment providers), only as needed to provide services, and with authorities when legally required.
International Transfers
Monuo Chemical is based in China and serves customers worldwide. Information you submit may be processed in China and in other countries where our service providers operate. We take reasonable measures to protect information during such transfers.
Data Retention
We retain inquiry and business records for as long as needed to handle your request, maintain commercial relationship history, and meet legal or audit requirements, after which data may be deleted or anonymized.
Security
We use reasonable administrative and technical safeguards to protect information. No method of transmission over the Internet is fully secure; please avoid sending unnecessary sensitive personal data in online forms.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To make a request, email info@monuochem.com. We may need to verify your identity before responding.
Cookies
Our site may use essential cookies for basic functionality and optional analytics/security cookies. You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
Last updated: July 15, 2026